South Africa Social Security Agency is a well-known name in South Africa that provides grants to needy citizens. While submitting the SASSA application Applicants must need to use their correct and working contact number. It is an essential step because the application is submitted electronically and SASSA needs some source for contacting you for your application updates. Use the correct phone number so you get all updates and information on your SASSA Grant Application on time. With this, you didn’t get your grant without your mobile number and ID Number.
Reasons for Changing Your SASSA Phone Number
You may face some issues like losing your sim or the mobile phone, Mistakenly wrong information and many more. In this case, you need to change your SASSA phone number to get your grant and related information on time. Here are some common reasons that are responsible for changing your contact details.
- Lost or stolen SIM card
If your mobile phone is stolen or you lost your mobile phone or sim card somewhere then you need immediate action. Try to change your SASSA phone number as soon as possible to save your grant and information.
- Change of mobile service provider
If you update your mobile telecom or service provider then you need to update your SASSA phone number against your application.
- Incorrect Contact Information Provided during the Application
While submitting the SASSA application you submit the incorrect contact number mistakenly then you are also required to change your mobile number. Or you use your relative number while submitting an application and now you have your number then you also need to change it.
- Privacy Concern
Concerning privacy concerns, you can change your mobile number. If you receive OTP without your request then you need to worry. Maybe someone try to access your Account so make sure to take action soon.
- Verification Issue
If you face issues with your SASSA Application variation like you didn’t receive OTPs on your mobile number then you need to change it.
Methods to Update Your SASSA Phone Number
SASSA Phone Number is essential for every applicant because without a phone number and ID card applicants are unable to receive Grants. So if you have any issue related to your phone number try to change it as soon as possible. Use these methods to Update Your SASSA Phone Number;
Online Update via SASSA Services Portal
To update your SASSA phone number through their services portal follow these steps;
- You can access the SASSA Online Service Portal on your electronic device like a laptop, computer or mobile phone. You pick it up and open the official Web portal of SASSA.
- You are asked for your ID Number and your SASSA Application Number which is a 6-digit code. Correctly enter both in their section.
- Click the “Submit” button. In this way, you are considered the authentic person who accesses his/her account.
- Options are popped up in front of you for your assistance. Choose the appropriate option “Change Phone Number” and click it for further process.
- You are asked for your new phone number. Enter your new number correctly in the provided space and proceed with it. Before proceeding make sure the number is accurate and registered against your name.
- You are verified before the online updation of the new number. An OTP (One Time PIN) is sent to your new number use this OTP for verification. Enter it under the verification and press the “Verify PIN” button.
- Once again you are asked for the verification that you want to change your number through the notification. You have to just click the “Submit” button for further process.
After completion of the Process, you have to wait for 10 to 15 days for the official updation of your SASSA Grant Application Phone Number. Beneficiaries who change their mobile number may also need to update SASSA banking details to continue receiving payments without issues.
Contacting SASSA Directly
If you are busy and didn’t have time to visit the SASSA office to change the number and face problems in their portal then you can also change it by directly contacting SASSA. Follow these steps;
- You have to just pick up your mobile phone, open the phone dialler and call their Helpline number 0800 60 10 11. The helpline number is free to call. For a faster response call them during office time in the day.
- On picking up the call tell the SASSA Officer about your problem and ask to change your mobile phone number.
- You are asked for your 13-digit ID number and your old mobile phone number that is registered against your application. Also, give your current phone number. Provide them with all the required information.
- You may be asked for some other questions like your name, date of birth etc to confirm your identity. Answer all the questions to get smooth assistance.
- After the confirmation the process of number changing starts. That takes a few days so be alert. You get a completion message on both numbers as soon as the process is completed.
Visiting a Local SASSA Office
If you are trying to change your SASSA phone number but face difficulties and are unable to change it then an office visit is the best option. You can change your SASSA phone number by visiting their office. Try to visit the office during the office hours. Follow these steps for your easiness;
- Locate the SASSA Office that is near your home by using Chrome and searching “SASSA Office near me” or find it by the “Office Locator” of the official SASSA Website. Then visit the office.
- You have to talk to a service representative and explain your problem. Like you receive a grant but you need to change your phone number and you are facing some problems while changing.
- You are asked for your verification proof like the National Identity Card or your passport etc that holds your picture, name and identification number. Show it to the SASSA staff member.
- You are asked for your old phone number that is already connected to your application provide it.
- Now you are asked for your new number that is currently used by you. Provide it and make sure it is accurate and registered against your ID or name.
- Now a form is given to you for getting the contact details like your old and new phone number with the reason for the change. Fill out the form properly and explain a reason or change like lost sim or phone, the number is not in service etc.
- Make sure all the details that you fill in the form are accurate and correct to your knowledge to avoid future problems. Then hand over the form to the SASSA staff member who assist you.
- Now wait for the updation of your SASSA phone number which takes time. You receive a completion message on your old and new mobile numbers when the process is completed.
Change SRD Phone Number Without Application ID:
-
- Retrieve Application ID: Start by visiting the SASSA application status link. Enter your 13-digit South African ID number and the phone number initially used during your application. This action will help you retrieve your application ID, which is crucial for further steps.
- Update Your Phone Number: Once you have obtained your application ID, you can proceed to update your phone number.
Special Considerations
If suddenly you notice an unauthorized change in your cell number then it means your application needs immediate attention. Because someone changes your cell number against your grant without your knowledge and must try to access your grant. So try to report it as soon as possible.
Reporting Unauthorized Changes
Long time you didn’t get any information on your cell phone against your SASSA grant application. Now you realize it and absorb that someone changed your number and worried about it. So follow these steps to save your grant from unauthorized persons.
- For reporting Unauthorized changes Open the link https://srd.sassa.gov.za/sc19/auth on your mobile or computer Internet browser.
- Enter your 13-digit National Identity Card Number under the respective field.
- Press the “Submit” button and sure that your number is changed against your grant application.
- For confirmation you are asked to answer; Yes or No. For confirmation choose “Yes”.
- On your selected “Yes” you get a notification that states, “ Successfully submitted Unauthorized Cell Phone Report to SASSA”.
- After that SASSA start an investigation and soon resolve your issue.
Potential Challenges and Solutions
While changing the SASSA phone number you may face some challenges. So here few challenges with their solutions are available. Get information about them and smooth your SASSA phone number changing process.
- Delayed Updates
If you are facing delayed updates after changing your SASSA mobile phone then no need to worry. Because updating takes some time so wait patiently. If your issue isn’t resolved in a week then Contact on SASSA helpline number 0800 601 011 and ask for updating your mobile number.
- Verification Issues
If you are trying to change your mobile number against your grant but facing a verification issue. Then make sure you have entered all the details correctly like your ID Number and phone number (existing and new). If everything is fine and you still facing issues then call on helpline at 0800 601 011 for further assistance. Or visit the nearest SASSA office.
FAQs
Q: How long does it take for the phone number update to reflect?
A: If you change your phone number and are worried about how long it take. So don’t worry if the application is submitted successfully. It takes a week or 30 days to update and change your application.
Q: Can I receive my grant if my phone number is not updated?
A: An updated phone number is more beneficial before you get your grant status and other information on time. But if your phone number is not updated against your application, then you will still receive your grant.
Q: What should I do if I don’t receive the OTP during the update process?
A: If you are updating your SASSA mobile phone number and you didn’t receive an OTP then check your mobile is not in flight mode and has a strong signal. Then again request for OTP. If the issue remains the same then contact on SASSA helpline number.
