The SASSA One-Time Pin (OTP) Code is an essential security feature used for identity verification and secure transactions. It helps prevent fraud and ensures only the rightful account owner can perform actions like grant applications, payment updates, and account modifications
What is a SASSA OTP Code?
A One-Time Pin (OTP) is a temporary, unique security code sent to your registered mobile number whenever you perform sensitive actions on your SASSA account.
Why SASSA Uses OTP Codes
SASSA issues OTPs for:
- Registration/Login – When creating or accessing your SASSA account.
- Updating Personal Details – Changes to phone numbers or banking details require OTP verification.
- Grant Applications – Submitting or reapplying for a grant triggers an OTP to confirm identity.
- Password Reset – Resetting credentials for your SASSA account requires OTP authentication.
How to Obtain a SASSA OTP Code
Via WhatsApp
- Save the SASSA WhatsApp number: 082 046 8553.
- Send “Hi” to initiate communication.
- Follow the prompts and verify your identity.
- Request an OTP when required.
- Receive your OTP via WhatsApp (valid for a few minutes).
Via the SASSA SRD Website
- Visit srd.sassa.gov.za.
- Enter your ID number & registered phone number.
- Click “Send OTP” to request a secure code.
- Check your phone & enter the OTP to proceed.
Troubleshooting Lost or Expired OTP Codes
If you didn’t receive or your OTP expired:
- Click “Resend OTP” on the platform.
- Check your network signal and retry in a better location.
- Ensure your registered phone number is correct.
- Wait a few minutes before requesting again (some delays occur).
Still having issues? Contact SASSA support for assistance.
How to Use the SASSA OTP Code
Once you receive your OTP:
- Enter it immediately on the required platform.
- Ensure accuracy – OTPs are case-sensitive.
- Use it before expiration (valid for about 5 minutes).
Too many wrong attempts may temporarily lock your account
Securing Your OTP Code
To prevent unauthorized access:
- Never share your OTP – even with family or SASSA staff.
- Ignore phishing attempts – SASSA never asks for OTPs via phone/email.
- Secure your phone with a PIN or fingerprint.
- Log out from public/shared devices after using OTPs.
SASSA OTPs serve as a critical security measure to protect your personal information.
Where to Use the SASSA OTP Code
OTPs are required for:
- Logging into the SASSA portal
- Applying for or reapplying for grants
- Updating banking or personal details
- Confirming identity for secure transactions
Common Questions About SASSA OTP Codes
Can I share my OTP with someone I trust?
No! OTPs are confidential and should never be shared.
What happens if I enter the wrong OTP?
You’ll get another chance, but multiple failed attempts may lock your account.
How long is a SASSA OTP valid?
Most OTPs expire in 5 minutes.
I didn’t receive my OTP. What should I do?
Try resending the OTP, checking network signal, and verifying your registered phone number.
How do I contact SASSA for OTP issues?
- Call: SASSA Helpline – 0800 60 10 11
- WhatsApp: 082 046 8553
- Website: srd.sassa.gov.za
The SASSA OTP system secures transactions and prevents fraud. Understanding how to request, use, and protect your OTP ensures smooth interactions with SASSA services.
For the latest updates, visit official SASSA platforms or contact a SASSA office near you.
Need help? Follow our step-by-step guide to get your OTP quickly and securely.
