The SASSA phone number is important for the grant holder to get their grants because SASSA doesn’t facilitate a grant holder without a registered mobile phone number and a national ID card. So, carefully save your ID card and mobile phone, but if you lose your mobile or it is stolen, worry about your grant. Then don’t panic because every problem must have a solution. You can now change your SASSA registered mobile number. So, before starting the SASSA number changing process, inform SASSA about the incident that happened to you.
SASSA Change Number Guide
You can change your SASSA mobile number at any time by following these steps. Either you change your number, switch to another network, or your mobile is stolen or lost, don’t worry, let’s change your number.
- Visit the SASSA website
Use your computer or smartphone, open Chrome and search for SASSA. Open the official website of SASSA.
- Input Details
You are asked to input your “Username” and “Application ID”. Now, enter your ID card number in the username field and the Application ID that is issued to you by SASSA in the App ID field.
- Submit Details
After entering the required fields, press the “Submit” button so that you can be recognised as an authentic person. After that, you can access your account details.
- Choose “Change Phone Number”
Now select “Change Phone Number” by clicking it, and you are directed to that page.
- Input New Details
For updating your SASSA contact details, input your new mobile phone number that is also verified.
- Get OTP
Shortly after entering the new number, you get an OTP (One Time Pin) on your mobile phone.
- Verify PIN
Enter the OTP in the desired place and click on the Verify Pin button. On this, you get a message on your mobile phone that confirms your contact has changed. Click on the “Submit” button to accept the change.
- Wait for Change
SASSA takes 14 days to change your mobile phone number because they verify your new contact details and process your SASSA payments according to it.
Update SRD Phone Number Without ID
The SASSA assign a 6-digit application number to the applicants that is used while updating the personal details. But unfortunately, you lost or forgot your application ID and are worried about it. Because you can’t get your grant without your registered mobile number, and you have lost your number that needs to be changed. But you can’t change your number without an application, and you are panicking. We have a solution to your problem. Let’s discuss it.
- Find a SASSA Office
Find the nearest SASSA office by searching “SASSA Office near me” in your browser, or use the official website of SASSA and use the “Branch Finder”. So, locate a branch that is near you.
- Visit the SASSA Office
Visit the SASSA office with your ID card and make sure you are visiting them during office hours to avoid inconvenience.
- Meet SASSA Representative
In the office, meet a SASSA representative and explain your problem.
- You lost your SASSA-registered mobile number and now want to change it.
- You forgot your Application ID.
Ask for assistance regarding the change of your number.
- Show your Identity
Verify your identity by providing your South African ID card or passport, or any document that contains your name, picture, and 13-digit ID number.
- Provide an already Registered Mobile Number
You are asked about your already registered mobile number. Don’t worry, you just need to remember the number, whether you use it or not.
- Provide New Mobile Number
Now provide your new number that is currently in use. From now SASSA will use this number to inform you about your grant.
- Fill Out Form
A SASSA representative gives you a form to fill out the required fields like your old number, new number, your ID number and reason for changing the number.
- Cross-check and Submit the Form
Cross-check your filled application form and make sure the data you provided is accurate. Because a wrong may cause a problem. So, verify it and submit your form.
- Wait for the Update and Get Confirmation
SASSA update our provided information in the system, and this process takes time. On successful updation, you get a confirmation message on both old and new contact numbers.
Beneficiaries who change their mobile number may also need to update SASSA banking details to continue receiving payments without issues.
Safety Measures
By taking these precautions, you can smoothly update your mobile phone number.
- Carefully change your number and double-check it before submitting. Because a single-digit change may cause the transfer of your grant to someone else’s name, which leads to the cancellation of your grant.
- Always change your number from the SASSA official Website. Don’t try to change your number by using a third party.
- Don’t change your SASSA registered number to a new number that is registered in some country other than South Africa.
- If you plan to change your number, then make sure your new number is working properly or not.
- Be aware of the confirmation message that you received from the SASSA on changing the number.
FAQs
Q: Do I need my application ID to change my number?
A:No, it’s not compulsory. You can change your mobile number without your application ID.
Q: Can I change my SRD phone number using WhatsApp?
A: Yes, you can change your SRD phone number by using your WhatsApp. Follow these steps;
- Save the SASSA WhatsApp number 082 046 8553 in your contact list.
- Open WhatsApp and start a conversation with a “Hi” message. The system will respond to you with a list of options.
- Choose “Update Personal Details”.
- Provide the required details like your ID number.
- Enter your numbers on demand and follow prompts.
- Your number is successfully updated after processing.
Q: What if I lost my phone and can’t receive the OTP?
A: If you lost your phone and are unable to receive an OTP, then immediately contact the SASSA service provider or representative and ask them to change your mobile number or recover your SASSA account.
Q: Can someone else change my number on my behalf?
A: No, the mobile number is only changed by the account holder or someone who is authorised to act on their behalf.
Q: Will changing my number affect my SRD payment?
A: Yes, the change in your mobile number is somehow affecting your SRD payment. So, after changing your number, make sure it doesn’t affect your grant payment. Also, check SASSA status of your grant.
SASSA allow the applicants to change their mobile number if needed. Like a grant holder’s mobile is stolen or lost and now needs to be changed because without the number grant holder is unable to get their payments. So you learnt about the number changing process with or without your application process. Here, some precautions are defined that help you in changing your number without facing problems.
