The South African Social Security Agency (SASSA) has implemented a biometric identity verification process for specific services related to the Covid-19 Social Relief of Distress (SRD) grant. This guide provides detailed instructions on how to complete the identity verification process using facial recognition technology, ensuring that beneficiaries can continue to receive or update their grant services smoothly.
SASSA Biometric Verification
Biometric identity verification has become a key tool in enhancing the security and integrity of processes involving sensitive personal information and financial transactions. SASSA has adopted this technology to streamline services such as clearing a referred status and updating mobile numbers linked to SRD grants.
Services Requiring Biometric Verification
- Clearing of a Referred Status: If your SASSA grant status has been referred for further checks, completing the biometric verification can help clear this status, facilitating the continuation of grant payments.
- Updating Mobile Numbers: To ensure that all communications and grant payment notifications are received, beneficiaries may need to update their mobile numbers through this secure verification process.
Step-by-Step Guide to Completing Identity Verification
Step 1: Receive SMS Notification
- Beneficiaries who need to perform biometric verification will receive two SMS messages from SASSA. The first SMS will notify you of the need for verification, and the second SMS will contain a link to initiate the process.
Step 2: Access the Verification Link
- Click on the link provided in the second SMS. It’s important to note that this link is only valid for 3 days (or 72 hours) from the time it’s sent. Ensure you access the link within this timeframe to complete your verification.
Step 3: Perform Facial Recognition Verification
- Once you access the link, you will be guided to perform the facial recognition process. This typically involves positioning your face within a designated area on your device’s screen and following prompts to capture your facial features accurately.
Step 4: Confirmation and Completion
- After completing the facial recognition steps, you will receive a confirmation message indicating whether the verification has been successful. If the process is successful, any updates or clearances required will be processed accordingly.
Tips for Successful Verification
- Ensure Good Lighting: When performing facial recognition, ensure you are in a well-lit area so that your device can accurately capture your facial features.
- Follow Instructions Carefully: Pay close attention to the instructions on the screen while completing the verification to avoid errors that might lead to the need for re-verification.
- Contact Support if Needed: If you encounter issues or the verification process fails, contact the SASSA call center at 0800 60 1011 or send an email to [email protected] for assistance.
Completing identity verification through SASSA’s biometric system is a straightforward process designed to ensure the security of transactions and updates related to the SRD grant. By following these steps and preparing adequately, beneficiaries can fulfill the required verifications with minimal hassle, ensuring continuous access to necessary services and support.
